Interpersonal Conflict Management Training for Police Download PDF Program Summary Many police agencies have implemented programs designed to improve a police officer's capability to manage social and interpersonal conflict. Participants in one field study came from police officers assigned to the New York City Housing Authority. A comparison of program participants with controls found that for each criterion, program participants received the highest rank, denoting greatest improvement or least decrement on all ten performance measures. For instance, officers participating in the program showed a significantly higher clearance rate.
Conflict can occur between two or more individuals, two or more groups, or an individual and a group.
When dealing with conflict in an organization, it is important to remember to address the issue, not the people. Types of conflict that can occur in any organization include unclear definitions of role responsibility, conflict of interest, lack of resources and interpersonal relationships within the workplace.
Definition of Responsibility Unclear When it is unclear who is responsible for what area of a project or task, conflict can occur. Territorial issues arise when decisions are made that appear to cross boundaries of responsibility.
To prevent this from happening it is imperative that the roles and responsibilities of all the players are spelled out clearly and agreed upon by everyone involved before the project is started.
Conflict of Interest Understanding how personal interests and goals fit within the structure of the organization will alleviate conflict of interest problems. When an individual's personal goals are at odds with the goals of the organization, the individual may be tempted to fight for his personal goals, creating a conflict situation that will hamper success of the project.
Competition for Resources Competition for resources, including money, time and materials, will cause the teams to undercut each other, leading to conflict between departments or other work groups.
Valuable resources need to be protected, as well as distributed fairly among all the groups. Starting out a project with a clear picture of the resources available will help waylay some of this conflict.
Interpersonal Relationships The personalities of the people involved in the organizational structure play an important part in conflict resolution. Often the conflict is a result of interpersonal relationships where the parties to the conflict are unable to resolve personal issues with each other.
It is not always easy to set aside personal prejudices when entering the workplace, but it is important to recognize what those prejudices are and deal with them before conflict arises.effective conflict management requires a recognition of the sources that generate a conflict.
What, then, are the sources or bases of organizational. Conflict management gets a whole lot easier when you know what you're dealing with. The problem is, if you don't have a simple mental model for conflict, things can get complicated fast.
Massively Parallel Peacebuilding. The second part of the Conflict Frontiers Seminar series explains a new, complexity-oriented strategy for limiting destructive conflict and addressing complex challenges such as those posed by the rise of Authoritarian Populism.
Introduction. Conflict, when properly managed, is a positive source of competitiveness and collaboration in a workplace. On the other hand, when unmanaged, conflict can create division, low morale, and chaos in the same environment.
The first step in uncovering workplace conflict is to consider the typical sources of conflict. There are a variety of sources of workplace conflict including interpersonal, organizational, change related, and external factors.
Interpersonal. Interpersonal conflict is the . Program Summary Many police agencies have implemented programs designed to improve a police officer's capability to manage social and interpersonal conflict.